Privacy Policy

Protecting your personal information matters to us. This page explains in short what data we hold, why we need it and how you can control it. Our services are meant only for adults aged 18 and over, and we do not knowingly keep data about younger people.

Who is responsible

Novatrix SRL, registered in Costa Rica, owns and runs Wild Tornado and acts as the data controller. A data protection officer answers questions about this policy, and you can also reach our support team at [email protected] or in live chat.

What we collect

We keep identity details such as your name, date of birth and ID numbers, contact details such as your address, email and phone number, and financial details such as card or bank information. We also record your deposits and withdrawals, the games you play and your bonus history, plus technical data like your IP address, browser and time zone.

Why we use it

Your data lets us run your account, handle payments, confirm who you are and answer your questions. We also use it to meet anti-money laundering and responsible gambling duties, to stop fraud and bonus abuse, to keep the platform secure and to improve our service. Marketing messages are sent with your consent or where we have a legitimate interest, and you can opt out at any time.

Who we share it with

Some data goes to game studios, payment providers, identity and fraud check services, our group companies and partners that help with email and live chat. Some customer messages are handled with the help of conversational AI providers that work only on our instructions. We share data with authorities only where the law requires it.

Transfers and storage

If data leaves the European Economic Area, safeguards such as approved standard contractual clauses protect it. Anti-money laundering rules make us keep personal data for at least five years after an account is closed.

Your rights

You may withdraw consent, see and correct your data, ask for deletion, limit or object to processing, move your data to another service and complain to a data protection authority.

Security

We use technical, physical and administrative measures against loss and misuse of data. Your account opens only with your own ID and password, and two-factor authentication adds extra protection.